Found 2 results for "Refund"
Payments & Transfers 1
What to do if transaction is canceled by merchant after payment?
Check IP environment: Use local IP matching the merchant's location (e.g., switch to target country IP via VPN) to avoid triggering risk control.
Contact customer support for appeal: Submit evidence (order number, payment screenshot) and explain IP fluctuations, request transaction restoration.
Retry transaction: Re-order after switching to a stable IP, close other network tools (e.g., proxy software) before ordering.
Refund timeframe:
Transaction cancellation refund: Funds usually refunded to original payment method within 1 business day.
Order refund: Requires merchant approval, typically processed in 1-3 business days (may delay for cross-border payments).
Contact customer support for appeal: Submit evidence (order number, payment screenshot) and explain IP fluctuations, request transaction restoration.
Retry transaction: Re-order after switching to a stable IP, close other network tools (e.g., proxy software) before ordering.
Refund timeframe:
Transaction cancellation refund: Funds usually refunded to original payment method within 1 business day.
Order refund: Requires merchant approval, typically processed in 1-3 business days (may delay for cross-border payments).
Security & Compliance 1
What are the refund fees?
Refund fees are USD 2 per transaction. Refunds typically take 5-10 business days to process depending on the merchant and card network involved.
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